Refund policy

Refund & Return Policy – ORLENSA

At ORLENSA, we strive to ensure customer satisfaction with every purchase.

Returns
You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, in original condition, and in original packaging.

Non-returnable items include:

• Used or damaged products (not due to our error)
• Items without original packaging
• Certain hygiene-sensitive products

Refunds
Once your return is received and inspected, we will notify you regarding approval. If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items
If you receive a damaged or wrong product, contact us within 48 hours of delivery with proof (photos/videos).

Contact:
For return requests, email us at: support@orlensa.com